Do you want to delete your account? is one of the top 10 most prominent cryptocurrency exchanges worldwide.

But, it isn’t the only option available to buy and sell Bitcoin and other cryptocurrencies.

Whether you wish to move to another crypto exchange or take a break from crypto trading, it is easy to close your account.

After the account is deleted, you will no longer have access to any features again or be able to recover your account.

This includes the App, Exchange, and Visa Card.

So you should be 100% sure before you decide to delete your exchange account. App

Crypto.Com Alternatives

Do you want to trade Bitcoin and cryptocurrencies on another exchange?

Take advantage of these sign-up offers:

coinbase logo

Get $10 Free Bitcoin with Coinbase

Sign up for a Coinbase account using my link, and trade $100 in crypto to get $10 free Bitcoin.

Get a 10% rebate with crypto trades on Binance. Use my referral link or Referral ID: X7QCEAZK

Affiliate Disclosure: This post contains affiliate links for some products I am recommending. If you use these links to buy something, I may earn a small commission.

What Happens After You Delete Account?

Deleting your account means the following will happen:

Your Personal Information Will Be Retained

After you close your exchange account, some of your personal information will be retained by for a minimum of five years. This is due to legal and compliance obligations. 

You can see the full terms and conditions in the Privacy Policy.

You Can Create A New Crypto.Com Account

If you change your mind and wish to continue to use in the future to trade BTC, ETH, and other cryptocurrencies, you can do so. welcomes all previous clients and allows you to sign up again as a new user. 

But, you should be aware of the following:

Reactivating Accounts

Closed accounts cannot be reactivated under any circumstances.

Instead, you must make a new account and complete the KYC (Know Your Customer) verification process again.

If you are unsure whether you plan to use again in the future, it may be best to keep your account active for the moment.

Sign Up Bonus

Any new accounts you create will not be eligible for any promotional offers.

This includes a sign-up bonus from referral programs.

There are no exceptions.

How To Close Your Account in 5 Easy Steps

Now, it is time to close your account by following these easy step-by-step instructions.

Step 1. Withdraw Your Remaining Balances From Your Account

Before requesting to delete your crypto account, you must first withdraw, spend, or transfer all your remaining balances.

You can withdraw fiat to your bank account or transfer your coins to another crypto exchange.

Step 2. Prepare The Required Information

To delete your account, you will need to send an email to 

But first, you must take a photo of yourself holding a handwritten piece of paper. 

It must contain the following details:

  • Your full name – Your name as registered with your account.
  • Today’s date – The date you are sending the email to request your account closure.
  • – Write the word “” at the bottom of the piece of paper.

Follow the example below, and make sure that the paper is clearly in view and that your face is not obstructed.

how to take a photo to delete your account
Source: will never ask you for your login information or password.

Step 3. Email Crypto.Com

Now that you have taken the photo verification, you must email

Email with the subject line: Close Account.

You will need to use your registered email address.

Step 4. Wait For A Response From Customer Support

After you’ve sent the email requesting to delete your account, you will need to wait for a response from the support team.

They will usually respond to your request within 24-48 hours via your registered email address.

Step 5. Delete Crypto.Com Apps

After receiving confirmation that your crypto account has been closed, you can now delete crypto apps from your iPhone or Android device. 

These include the Crypto.Com App, DeFi Wallet App, and Exchange App.

Congrats, you have now successfully deleted your account.

How To Delete Crypto.Com Account FAQ

Are There Any Fees For Closing Your Account?

If you have a Visa Card, you may need to pay a $50 close account fee.

The $50 fee will be charged to cover processing costs if you have a balance on your Visa card and wish to have your funds returned.

Otherwise, you can spend the remaining balance of the Visa card, and then you won’t be charged a fee.

You can find further details about the fee and cancellation process in the FAQ.

There is no fee for deleting your account if you don’t have a Crypto.Com Visa Card.

What If Your Crypto Balance Is Under The Minimum Withdrawal Limit?

Does your current crypto balance fall under the minimum withdrawal limit for crypto or fiat? 

You will need to first contact crypto support team to help you with the withdrawal process before deleting your account.

Can You Recover Your Deleted Crypto.Com Account?

No, it is not possible for closed accounts to be reinstated.

Closing your account means you won’t be able to recover any trade or personal information.

Instead, you will need to sign up again as a new user.

Want to Earn Free Crypto? Find out 10 ways how using fast and easy methods.

Skyler Benson
Skyler Benson

Skyler Benson is a full-time blogger. Join Skyler on and learn how to start an online business and create a life of freedom. Before starting this blog, Skyler worked online as a freelance content writer. He worked with digital marketing agencies and B2B companies for four years. Skyler reviews the best software for your online business and teaches you how to write better and start your freelancing career.